Issues at Charging Stations

To Whom Should I Report a Charging Problem?
Before reporting an issue, please check: - if the cable has been securely inserted. If so, and the car is still not charging, stop the session and start ag...
Mon, 19 Feb, 2018 at 4:44 PM
According to the App, a Charging Session has Begun, but the Charging Point Is Not Working. What Should I Do?
Check first if the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again. If you still have issues, p...
Mon, 19 Feb, 2018 at 4:46 PM
What Happens If I Leave My EV at a Charging Point for Several Days?
The charging session will usually end once the vehicle is fully charged. Take caution: However, some providers have a price structure that charges you p...
Wed, 14 Feb, 2018 at 10:55 AM
My RFID Charging Key is not accepted
When your charging key is activated, it should work for all charging stations that allow RFID-access. You can check this in our app and the map. If a chargi...
Wed, 14 Feb, 2018 at 5:50 PM
I cannot stop the Charging Session and Unplug my Cable
When your cable is stuck at a charging station please follow the following instructions: a) Wait for a short while and then try again. b)Use the emerge...
Mon, 19 Feb, 2018 at 2:29 PM