Our customer service is available for you 24/7. You can reach our customer agents via three different channels:


Via the app

Go to your Account, hit the Help section, and start a chat through the chat support. 

You will be greeted by a chatbot assistant which will guide you through Plugsurfing’s knowledge base to answer any question related to our services (eg regarding charging keys or networks).

If the information available in our knowledge base is not answering your question, an agent will directly take over the discussion in the chat.


Via our contact form

Go to the contact page or the web user portal.


Via our email

Write us an email at service@plugsurfing.com.