When your cable is stuck at a charging station please follow the following instructions:

a) Wait for a short while and then try again.

b)Use the emergency unlock button in the car. The location of the button is described in your car`s manual.

c) Look for a emergency unlock button at the station (only a few station models have this button).

d) If all of the above mentioned steps do not solve the issue, please call the operator of the charging station. You will find the hotline number directly at the charging station or in our app. 

Please note that we do not own or operate charging stations nor do we have remote access to them. Only the operator can access the station remotely.