Depending on the station you can start a charging session with the RFID Charging Key or with the app. This information is being shown to you in the detailed information of the charging station.


Use filters in the app to show you the charging stations compatible with your car, the Charging Key or the app activation. 


Starting a session with the app: 

On the map, click on the charging station you want to use. Detailed information about the charging station status will appear. Click on the “Start” button to start a session.  This button is only shown at stations that are app-payable.


Starting a session with the Charging Key: 

Hold the Charging Key to the marked connecting point and the charging session will start after a couple of seconds. Depending on the station, you can plug in your car before or after the authorization.

 

Have a problem with charging?

- If the station is not working or if there is a problem with the station itself, please contact the provider directly. The hotline number can be found directly on the station or on our app.

- If you have a problem with the app or your charging key, contact us at this number +49 (0)30 95 99 814 10 (9:00 – 18:00).


Our tips before charging:

- We recommend checking the prices on our app or our website before each charging process.

- Charging at fast chargers is much more expensive than charging at normal charging stations. Before connecting to a fast-charger, please check if the speed advantage is worthwhile compared to the higher cost of your electric car.