Before reporting an issue, please check:

- if the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again.

- your Internet connection if you’re using the app.


Still having an issue?

- If the station is not working or if there is a problem with the station itself, please contact the provider directly. The hotline number can be found directly on the station or on our app.

- If you have a problem with the app or your Charging Key, contact us.