Plugsurfing GmbH
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Knowledge base
FAQ
Customer Service Hotline Number
1
Customer Service Hotline
General Questions about Plugsurfing
8
Customer Service Hotline
How Does Plugsurfing Work?
How Can I Use Plugsurfing?
In Which Countries Can I Use Plugsurfing to Pay?
Which Charging Points Can I Use With Plugsurfing?
See all 8 articles
Charging Key and Charging Card
2
How Do I Activate My Charging Key and/or my Charging Card?
You’ve Lost Your RFID Charging Key?
Questions about Charging
4
How Can I Start a Charging Session?
How Can I End a Charging Session?
What Do the Colours on the Map Mean?
Why Are Some Charging Points Accessible Only With the App and Others Only With the Charging Key?
Issues at Charging Stations
5
To Whom Should I Report a Charging Problem?
According to the App, a Charging Session has Begun, but the Charging Point Is Not Working. What Should I Do?
What Happens If I Leave My EV at a Charging Point for Several Days?
My RFID Charging Key is not accepted
I cannot stop the Charging Session and Unplug my Cable
Payment and Billing
3
Which Payment Methods Does Plugsurfing Support?
When Adding a Payment Method, What Is the “Test Amount”?
How is VAT calculated in my invoice?
Prices
3
How Much Does It Cost to Charge With Plugsurfing?
Who Sets the Price and How does the Settlement Work?
Which VAT rate applies at each charging station?
My User Account
4
How Can I Delete My Account?
You’ve Lost Your RFID Charging Key?
I forgot my Password
Plugsurfing and Intercharge: Can I use the Intercharge app?
Help us improve our Charging Station Network
3
How Can I Add a Charging Point to Your Map?
To Whom Should I Report a Charging Problem?
What is to do when Information about a Station is incorrect?
Business?
0
LeasePlan FAQ
General Questions about LeasePlan
0
Charging with LeasePlan
0
LeasePlan Hotlines
1
LeasePlan Customer Service Hotlines
Jaguar / Landrover
Terminology
1
Terminology
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