Plugsurfing GmbH

General Questions about Plugsurfing 8

• How can I get in touch with your customer service?
• How Does Plugsurfing Work?
• How Can I Use Plugsurfing?
• In Which Countries Can I Use Plugsurfing to Pay?
• Which Charging Points Can I Use With Plugsurfing?

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Charging Key and Charging Card 2

• How Do I Activate My Charging Key and/or my Charging Card?
• You’ve Lost Your RFID Charging Key?

Questions about Charging 4

• How Can I Start a Charging Session?
• How Can I End a Charging Session?
• What Do the Colours on the Map Mean?
• Why Are Some Charging Points Accessible Only With the App and Others Only With the Charging Key?

Issues at Charging Stations 5

• To Whom Should I Report a Charging Problem?
• According to the App, a Charging Session has Begun, but the Charging Point Is Not Working. What Should I Do?
• What Happens If I Leave My EV at a Charging Point for Several Days?
• My RFID Charging Key is not accepted
• I cannot stop the Charging Session and Unplug my Cable

Payment and Billing 3

• Which Payment Methods Does Plugsurfing Support?
• When Adding a Payment Method, What Is the “Test Amount”?
• How is VAT calculated in my invoice?

Prices 3

• How Much Does It Cost to Charge With Plugsurfing?
• Who Sets the Price and How does the Settlement Work?
• Which VAT rate applies at each charging station?

My User Account 4

• How Can I Delete My Account?
• You’ve Lost Your RFID Charging Key?
• I forgot my Password
• Plugsurfing and Intercharge: Can I use the Intercharge app?

Help us improve our Charging Station Network 3

• How Can I Add a Charging Point to Your Map?
• To Whom Should I Report a Charging Problem?
• What is to do when Information about a Station is incorrect?

Business? 0

General Questions about LeasePlan 0

Charging with LeasePlan 0

LeasePlan Hotlines 1

• How can I get in touch with your customer service?

Terminology 1

• Terminology