Plugsurfing GmbH

Customer Service Hotline Number 1

• Customer Service Hotline

General Questions about Plugsurfing 8

• Customer Service Hotline
• How Does Plugsurfing Work?
• How Can I Use Plugsurfing?
• In Which Countries Can I Use Plugsurfing to Pay?
• Which Charging Points Can I Use With Plugsurfing?

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Charging Key and Charging Card 2

• How Do I Activate My Charging Key and/or my Charging Card?
• You’ve Lost Your RFID Charging Key?

Questions about Charging 4

• How Can I Start a Charging Session?
• How Can I End a Charging Session?
• What Do the Colours on the Map Mean?
• Why Are Some Charging Points Accessible Only With the App and Others Only With the Charging Key?

Issues at Charging Stations 5

• To Whom Should I Report a Charging Problem?
• According to the App, a Charging Session has Begun, but the Charging Point Is Not Working. What Should I Do?
• What Happens If I Leave My EV at a Charging Point for Several Days?
• My RFID Charging Key is not accepted
• I cannot stop the Charging Session and Unplug my Cable

Payment and Billing 2

• Which Payment Methods Does Plugsurfing Support?
• When Adding a Payment Method, What Is the “Test Amount”?

Prices 2

• How Much Does It Cost to Charge With Plugsurfing?
• Who Sets the Price and How does the Settlement Work?

My User Account 4

• How Can I Delete My Account?
• You’ve Lost Your RFID Charging Key?
• I forgot my Password
• Plugsurfing and Intercharge: Can I use the Intercharge app?

Help us improve our Charging Station Network 3

• How Can I Add a Charging Point to Your Map?
• To Whom Should I Report a Charging Problem?
• What is to do when Information about a Station is incorrect?

Business? 0

General Questions about LeasePlan 0

Charging with LeasePlan 0

Terminology 1

• Terminology

General 8

• How to create an account
• What are the advantages of using the Nissan Charge App vs any other eMSP?
• Who can use this service?
• Where can I use Nissan Charge?
• How accurate is the information from the map?

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Charging Key 7

• What is a Nissan Charging key?
• How to order a Nissan Charging key?
• How to activate a Nissan Charging key?
• I lost my charging key – what should I do?
• Can I manage all my household EVs in one Nissan Charge account?

See all 7 articles

Charging Sessions 5

• How can I start or stop a charging session?
• Can I access stations with the app if I forgot my key or lost it?
• Can I charge at all stations?
• What do the colors on the map mean?
• How long does it take to fully charge my car?

Charging Stations 5

• To whom should I report a charging problem?
• According to the app, a charging session has begun, but the charging point is not working. What should I do?
• What happens if I leave my EV at a charging point for several days?
• My RFID charging key is not accepted
• I cannot stop the charging session and unplug my cable

Payment 2

• Which payment methods are accepted to use the service?
• When adding a payment method, what is the “test amount”?

Price 3

• What do I pay for?
• How do I pay for the charging sessions?
• How do I get my invoice?

User Account 5

• How can I delete my account?
• I bought a used Nissan EV car and I cannot register the VIN number of it
• My VIN number is not accepted
• I forgot my password
• What is the retention time regarding account information and charging sessions?